14:50 - 15:30

Designing Experiences for your Customers not Users and how to enable them to be in control

  • The physical and digital world – Blending initiatives and platforms
  • UX to CX – spanning multiple touchpoints/channels
  • Learning from UX designers – what techniques/approaches etc. we can take from UX designers to create/improve a compelling CX
  • Bringing it all together – top tips for providing a great CX in the age of digital
  • Bridging stories with platforms – enhancing one with the other
  • Defining the cracks in your existing systems – having to leap the chasm

Hayden Vink, Digital Strategist & CX Consultant – Tailor

Quick Info

  • November 14, 2017
  • 14:50 - 15:30