14:50 - 15:30

Designing Experiences for your Customers not Users and how to enable them to be in control

  • Customer touch points as an equilibrium of the physical and digital world – Blending initiatives and platforms
  • CX is the future of UX – beyond function towards relationships
  • Turning UX Designers into CX experts – teaching your teams to see differently
  • Bridging stories with platforms – enhancing one with the other
  • Messaging, platforms and experience – The top 10 tips to a customer centric strategy
  • Defining the cracks in your existing systems – having to leap the chasm

Hayden Vink, Digital Strategist & CX Consultant – DNA

Quick Info

  • November 14, 2017
  • 14:50 - 15:30

Speakers